The Importance of a Work Policy
A professional work policy sets the rules of engagement before you start working with a client. By defining your communication channels, response times, revision limits, and payment terms upfront, you reduce misunderstandings and keep projects running smoothly.
What to Include in Your Work Policy
- Communication Boundaries: State your active hours and clarify that you do not respond to work messages on weekends or personal phone numbers.
- Revision and Feedback Limits: Clearly define what constitutes a revision and set a deadline for client feedback on drafts.
- Scope Change Policy: Explain how extra feature requests are processed and billed to prevent unpaid scope creep.
- Cancellation and Kill Fees: Outline terms for project cancellation and specify compensation for work already completed.
Communicating Your Policy
Onboarding Process
Share your work policy document during the onboarding phase. Reviewing it briefly with clients ensures alignment and builds professional respect.
