Automated Decision-Making Policy

1. Introduction

The Automated Decision-Making Policy defines how Glancers uses algorithms and artificial intelligence to support operational decisions while ensuring fairness, transparency, and human oversight.

This policy ensures that automated systems enhance efficiency without replacing human judgment in critical or high-impact decisions.

2. Automated Decisions

2.1 Scope of Automation

Glancers may use automated systems in areas including: - Search result ranking and visibility - Freelancer-client matching and recommendations - Initial filtering of proposals - Fraud and risk detection signals - Temporary account restrictions based on suspicious activity

2.2 Algorithmic Criteria

Automated decisions are based on objective and professional data, such as: - Performance metrics (ratings, completion rate) - Responsiveness and engagement - Verified skills and activity history

Glancers does not use discriminatory factors such as race, gender, nationality, or other protected characteristics.

2.3 User Notification

Users will be notified when an automated decision significantly affects their account, such as a temporary restriction or a risk-based flag that limits account functionality, except where advance notice would undermine fraud prevention, security, or an investigation, in which case notice is given as soon as reasonably appropriate.

Notifications will include a clear and actionable explanation of the reason for the action, where possible, enabling users to understand and improve their behavior without exposing sensitive system logic.

2.4 Transparency Principles

Glancers aims to provide users with a general understanding of how algorithms operate, including: - Key performance factors influencing ranking - Best practices to improve visibility and outcomes

Glancers may publish periodic guidance or transparency updates regarding visibility factors to ensure fairness and equal opportunity.

However, full disclosure of algorithmic details may be limited to protect platform integrity and prevent system manipulation.

3. Human Review

3.1 Right to Appeal

Users have the right to request human review of any automated decision that: - Restricts account functionality - Impacts earnings or financial access - Affects reputation or visibility

3.2 Human Oversight for High-Impact Decisions

Fully automated decisions are not used for: - Permanent account bans - Financial confiscation or irreversible penalties

Such decisions require review and approval by authorized human personnel or compliance teams.

3.3 Review Process Standards

Glancers aims to: - Review appeals within a reasonable timeframe (with an initial response typically within 48 hours, consistent with the Appeals & Reconsideration Policy) - Provide expedited review pathways for high-impact cases, including account suspension or financial restrictions - Consider both system-generated data and user-provided evidence - Provide a clear outcome where possible

3.4 Algorithm Auditing & Bias Prevention

Glancers aims to review its automated systems periodically to: - Detect and mitigate algorithmic bias - Ensure equal opportunity across users - Maintain accuracy and fairness in decision-making - Analyze outcomes statistically to identify unintended disparities across geographic or demographic segments

This review is intended to help identify and address indirect or proxy bias.

4. Safeguards & Limitations

• Automated systems are assistive, not authoritative

• Human judgment remains the final layer in critical cases

• False positives are acknowledged and addressed through review mechanisms

5. User Responsibilities

Users are expected to: - Maintain accurate and honest activity - Avoid attempting to manipulate platform algorithms - Cooperate during reviews or investigations

6. Final Statement

Glancers ensures that while technology drives efficiency, human judgment safeguards justice, transparency, and trust across the platform.

Procedural Review & Appeals

Any adverse administrative action, temporary restriction, or account decision taken under this policy is subject to procedural review and may be appealed in accordance with the Appeals & Reconsideration Policy.

Version History

• 2026-09 — Qualified descriptions of Platform features and service targets. Aligned references to the milestone review window and related timing. Editorial and formatting corrections.
• 2026-09 — Clarified consistency with related policies and qualified statements about Platform features.
• 2026-09 — Updated payment, compensation, and relationship terminology to reflect that Clients purchase Services from Glancers and that Glancers separately engages and compensates Freelancers.