Privacy Policy
1. Introduction
This Privacy Policy explains how Glancers ("we," "us," "the Platform") collects, uses, shares, and protects personal data relating to Clients, Freelancers, and visitors who use our website and services (the "Site Services"). This Policy should be read together with the Data Processing & Protection Policy, which describes our data classification and security controls in more detail, and the Cookies Policy, which describes our use of cookies and similar technologies.
This Policy is intended to reflect the requirements of Egyptian Law No. 151 of 2020 on the Protection of Personal Data and its Executive Regulations, to the extent those requirements apply to Glancers' processing activities. This Policy does not assert that Glancers holds a specific registration, license, or authorization under that Law.
2. Personal Data We Collect
2.1 Data You Provide Directly
We collect personal data you provide directly, including: your name, email address, phone number, and password when you register; professional information such as skills, work history, education, and portfolio items; identity verification documents and related data when required under the Identity Verification (KYC) Policy; and payment-related information necessary for Glancers or its payment service providers to process a transaction (Glancers' own visibility into full card or bank account details depends on what its payment service providers share with it, as described in the Data Processing & Protection Policy).
2.2 Data Collected Automatically
We collect usage data such as log data, device information, IP address, browser type, and cookies or similar technologies, as described in the Cookies Policy.
2.3 Behavioral and Risk-Related Data
Where implemented, we may generate behavioral or risk-related data from your use of the Platform (such as interaction patterns or risk signals) as described in the Behavioral Analytics Policy and the Trust Score & Risk Scoring Policy. This data is linked to your account or device and is not anonymous in the sense of being permanently and irreversibly de-identified, unless expressly stated otherwise.
3. Purposes and Legal Bases for Processing
We process personal data for the following purposes, on the legal bases available under applicable law (which may include performance of a contract with you, compliance with a legal obligation, our legitimate interests, or your consent, depending on the processing activity and the applicable law): to provide, operate, and improve the Site Services; to process payments and payouts through our payment service providers; to verify identity and help prevent fraud; to communicate with you about your account, Projects, orders, and support requests; to comply with legal and regulatory requirements, including tax, anti-money-laundering, and sanctions-related obligations described in the relevant policies; and, where you have provided the applicable consent described in Section 9, to personalize your experience and send you direct marketing communications.
4. Sharing of Personal Data
We may share personal data with categories of recipients that include: payment service providers, for the purpose of processing payments and payouts; identity verification vendors, for the purpose of KYC/KYB checks; cloud hosting and infrastructure providers, for the purpose of operating the Platform; and other professional service providers who process data on our behalf under contractual confidentiality and security obligations. We do not sell personal data. Any such sharing is conducted for the purposes described in this Policy and in accordance with applicable law. Where a recipient in Section 4 processes personal data on our behalf (a data processor), it does so subject to Glancers' instructions and contractual terms; where a recipient processes personal data for its own purposes as an independent controller (for example, a payment service provider's own regulatory compliance processing), Glancers is not responsible for that recipient's independent processing, which is governed by that recipient's own privacy notice.
5. Cross-Border Data Transfers
Where personal data is transferred to or processed in a country other than Egypt (including, where applicable, by a cloud hosting or payment service provider located outside Egypt), that transfer is made subject to the safeguards required under Egyptian Law No. 151 of 2020 and its Executive Regulations, including any license, permit, or other authorization that applicable law requires for the transfer. Glancers does not represent in this Policy that it holds a specific transfer license or permit.
6. Data Security
We apply administrative, technical, and physical safeguards intended to protect personal data, consistent with the security controls described in the Data Processing & Protection Policy. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Subject to applicable law, and subject to the identity-verification step described below, you may request access to, correction of, or deletion of your personal data, and may object to certain processing activities or withdraw a consent you previously gave, without affecting the lawfulness of processing carried out before that withdrawal. Because these rights concern personal data, we will take reasonable steps to verify your identity before acting on a rights request, which may include requiring you to submit the request from your registered account or to provide identifying information consistent with what we hold about you. Certain data may be retained notwithstanding a deletion request where retention is required by applicable law, including the statutory retention obligations described in Section 8; where this applies, we will tell you which data is retained and why. You may exercise these rights, or raise a concern about how we handle your personal data, by contacting us through the channel described in Section 12.
8. Data Retention
We retain personal data for as long as necessary to provide the Site Services, comply with our legal obligations (including statutory financial, tax, and anti-money-laundering record-keeping obligations described in the Tax Responsibility Policy, the AML (Anti-Money Laundering) Policy, and the Data Processing & Protection Policy), resolve disputes, and enforce our agreements. Retention periods vary by data category, and the retention principles that apply are described in the Data Processing & Protection Policy.
9. Direct Marketing
We will only send you direct marketing communications where you have given the applicable opt-in consent required under applicable law, or where applicable law otherwise permits it (for example, in connection with an existing service relationship, subject to your right to opt out). You may opt out of direct marketing communications at any time using the unsubscribe mechanism included in those communications or by contacting us through the channel described in Section 12; opting out of marketing does not affect service communications necessary for your use of the Platform.
10. Automated Decision-Making
Certain Platform features use automated or AI-assisted processing to support decisions such as risk scoring, content moderation, or fraud detection, as described in the Automated Decision-Making Policy, the AI Monitoring & Risk Detection Policy, and the Trust Score & Risk Scoring Policy. Where such processing results in a decision with a materially adverse effect on you, those policies describe the human-review and appeal mechanisms available to you.
11. Children's Privacy
The Site Services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from minors. If we become aware that we have collected personal data from a minor without appropriate consent, we will take reasonable steps to delete it.
12. Contact and Complaints
If you have questions about this Privacy Policy, wish to exercise a right described in Section 7, or wish to raise a complaint about how we handle your personal data, please contact us through the Platform's official support channels. Where applicable law gives you the right to lodge a complaint with a competent data protection authority, this Policy does not limit that right.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the Site or by email, and, where required by the Electronic Agreement & Consent Policy, presented for renewed acceptance before they take effect.
14. Applicable Data Protection Requirements
Glancers processes personal data in accordance with Egyptian Law No. 151 of 2020 on the Protection of Personal Data and its Executive Regulations, to the extent they apply to Glancers' processing activities, including any requirements that apply concerning licenses or permits, data protection officers, and the notification of personal-data breaches. This Policy will be updated where changes in those requirements, or in how they apply to Glancers, require it.
Version History
- 2026-09 — Updated data retention and data protection wording. Qualified descriptions of Platform features and service targets. Updated policy titles and cross-references.
- 2026-09 — Revised selected provisions for accuracy and consistency with related policies.
- 2026-09 — Clarified consistency with related policies and qualified statements about Platform features.
- 2026-09 — Updated payment, compensation, and relationship terminology to reflect that Clients purchase Services from Glancers and that Glancers separately engages and compensates Freelancers.
